Refund and Returns Policy

Our Commitment

At workshopgear we strive to provide high‑quality tools and accessories. If you are not completely satisfied with your purchase, this policy explains your options.

Return Eligibility

Time Frame

Requests for a return must be submitted within 30 calendar days of the delivery date.

Condition of Items

Returned products must be unused, in their original packaging, and include all accessories, manuals, and documentation.

Non‑Returnable Items

• Personalised or custom‑made products.
• Items marked as final sale.
• Products that have been damaged, altered, or used beyond normal inspection.

Return Process

Initiating a Return

Contact our support team at [email protected] or call +1 (857) 302-2641‑2641 to obtain a Return Merchandise Authorization (RMA) number. Include your order number, the reason for the return, and the preferred resolution.

Shipping the Return

Pack the item securely, attach the RMA number to the outside of the package, and ship it to the address below. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

Workshopgear
2736 South 19th Street
Boston, Massachusetts 01701
United States

Refunds

Once the returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 10 business days. Shipping charges are non‑refundable unless the return is a result of our error.

User Responsibilities

By placing an order you agree to:

• Provide accurate contact and shipping information.
• Comply with the return instructions provided by workshopgear.
• Pay any applicable return shipping fees.
• Respect the 30‑day return window and condition requirements.

Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1 (857) 302-2641‑2641
• Address: 2736 South 19th Street, Boston, Massachusetts 01701, United States

Legal Disclaimer

This Refund and Returns Policy is governed by the laws of the Commonwealth of Massachusetts. workshopgear reserves the right to modify this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised terms.